A direct line to the team.

Support starts with one named person. They are your first call for anything to do with your AI, your exchange accounts, or your reports.

1. 01
   One person who knows your set-up.

   When you become a client, we name one person on our team as your dedicated contact. They follow your set-up: where your AI runs, which exchange accounts it connects to, and which strategies are live or on paper.

2. 02
   A direct mobile number.

   You get your contact's mobile number as well as their email. Call or message them directly about setup, exchange keys, the reports, strategies, sizing, or billing.

3. 03
   Your whole team.

   Everyone at your firm who uses Hedgehog can contact the team. There is no per-seat licence.

Our team is based in London and the EU, and works during UK and European office hours. At present we cannot offer full support outside those hours.

1. 01
   Your Hedgehog AI keeps working.

   It applies the latest research and risk limits around the clock. Risk runs in real time, whatever the hour.

2. 02
   Hosted AIs are monitored.

   If we host your AI, we monitor it. If your AI runs on your own hardware and goes offline, you are alerted. While it is offline it places no new orders, and your positions stay as they are.

3. 03
   You can always act yourself.

   Your capital stays on your own exchange accounts. You can log in to your exchange at any time to reduce or close positions, or revoke the trade-only key to stop your AI.

4. 04
   Messages wait for the team.

   Calls, messages, and emails that arrive outside office hours are answered when the team is back.

For quick questions, you do not need to wait for a call back.

1. 01
   Email.

   Write to hello@hedgehogcapital.ai. Copy in anyone on your team who should see the answer.